The following are the results of a web poll in which Playback asked readers: What is the biggest industry story of 2004?

* Decline in the service biz 35%

* CHUM buys Craig Media 20%

* Feds restore CTF contribution 12%

* Denys Arcand wins Oscar 11%

* Telefilm’s change of the guard 9%

* CTV’s ratings dominance 8%

* World Film Festival woes 5%